Shipping policy

 

At WhaleFrame, our goal is to provide you with the best shipping options and an exceptional service experience, regardless of your location. We are committed to delivering your orders with the highest level of efficiency and care.

1. Free Shipping

All prices displayed on our product pages are all-inclusive, meaning the shipping costs are already covered. There are no hidden delivery fees at checkout.

2. Shipping Destinations

  • United States: Delivery is available to the Contiguous United States only.

  • Exclusions: We do not currently ship to Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, Guam, APO/FPO military addresses, U.S. Protectorates, or any other addresses outside the continental U.S.

3. Shipping & Handling Time

To ensure the quality of your order, please note the following timeline:

  • Order Processing Time: 1–3 business days.

  • Production & Preparation Lead Time: 3–5 business days.

  • Estimated Delivery Time:

    • [Ships from China]: Shipped via sea, rail, or road freight. Estimated delivery is 12–16 calendar days or faster.

Important Note: Due to regional freight variations and operational costs, product pricing may differ between countries. Please ensure you select the correct shipping region that matches your delivery address during the checkout process.

4. Shipping Methods & Carriers

We partner with leading global logistics providers, including DPD, FedEx, UPS, DHL, and USPS, to ensure your package arrives safely. Please note that the timeframes provided are estimates. Deliveries may be subject to minor delays due to customs clearance procedures, public holidays, or extreme weather conditions. Our shipping service will provide regular tracking updates to keep you informed of your order status. We appreciate your patience and understanding.

5. Contact Us

If you have any questions regarding our shipping terms or the status of your delivery, please do not hesitate to contact us at contact@whaleframe.com. Please include your Order Number in the subject line for faster assistance.

Notice: Due to fluctuations in the global logistics environment, some deliveries may experience unforeseen delays.